You may seek support from family, friend or an independent advocate to support you in making a complaint.
If you are in New South Wales or South Australia, a complaint can be made to the NDIS Commission by:
The NDIS Commission can take complaints about:
- services or supports that were not provided in a safe and respectful way
- services and supports that were not delivered to an appropriate standard
What happens when you make a complaint?
Your complaint will be acknowledged and a NDIS Commission complaints resolution officer will arrange a time to talk to you to understand the concerns you are raising. They might ask you:
- for enough information so they can understand the issues involved and any immediate concerns
- if you are making a complaint on behalf of an NDIS participant, whether they can speak to them to seek their input and understand their concerns
- for your permission to speak to the NDIS provider about your complaint, and to seek further information and documents from them
The NDIS will send you written confirmation of the issues raised in your complaint, and the outcomes you are seeking. Your consent is required to start the resolution process.
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